Refund Policy

Last updated: July 9, 2026

Overview

All payments for Intersafe are processed by Polar, our Merchant of Record. Polar handles billing, taxes, and refunds on our behalf. All refund requests are subject to review and approval by Polar in accordance with Polar's Terms of Service.

Refund policy

All transactions are non-refundable except where required by applicable law or where Polar approves a refund at its discretion. If you believe a refund is warranted (for example, if the product is not as described, faulty, or unfit for purpose), please contact us or Polar to request a review.

Statutory withdrawal rights

If you are located in a region with a statutory right to withdraw or cancel, those rights apply as required by law:

• EU / EEA / UK / Switzerland / Turkey / Israel. 14-day right to withdraw from the date of purchase.
• South Korea / Brazil / Canada / China. 7-day right to cancel from the date of purchase.
• Singapore. 5-day right to cancel from the date of purchase.

Statutory withdrawal rights may not apply if you have already accessed or started using the digital content during the withdrawal period with your express consent.

How to request a refund

You can request a refund in any of the following ways:

• Email us at support@intersafe.app with your account email and reason for the request.
• Use the subscription management link in your Polar receipt email.
• Contact Polar directly through their customer support page.

How refunds are processed

Approved refunds are processed by Polar within 14 days and returned to the original payment method used for the purchase. Refunds cannot be issued to a different payment method.

Subscription cancellation

You can cancel your subscription at any time. When you cancel:

• Your access to paid features continues until the end of your current billing period.
• No further charges will be made after cancellation.

Fraud and abuse

Refunds will not be issued where there is clear evidence of fraud, chargeback abuse, or manipulative behavior. Filing a formal payment dispute (chargeback) with your bank may result in suspension of access during review and potential account termination.

Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with an updated date.

Contact

Questions about refunds? Email us at support@intersafe.app.